Dear Friend,

On Monday, 9/19/22, Physicians Preference Pharmacy went live with a new software system.

5-Minute Re-Onboarding:
If this is your first time ordering since the upgrade, there will be a couple of things we will request of you:

  • Credit Card Information:
    • While your patient profile did convert to the new system, your credit card information, because it is encrypted, did not. To ship your prescriptions to you, we will need to obtain and store your credit card information again.
  • Autofill:
    • Your autofill notes also converted over, so we will be able to add your prescriptions to autofill in the new system. If, however, your autofill date passes without you receiving your prescriptions, please contact us immediately so that we can get your prescriptions filled and corrected for autofill going forward.
  • Online Refills/App:
    • Lastly, with a software change, there is an online refill system change. If you refill your prescriptions online, you will continue to press the orange “Refills” button on our website to refill and follow the instructions on the form. It will look different than the previous refill portal, as it is connected to the new system. It is a very simple form-fill document with a box for notes. It is in the Notes box where you may enter your payment information, shipping address (if different), and days’ supply for your prescription(s).
    • If you have trouble refilling online, please don’t hesitate to call us at (281) 828-9088 or email your refill request information to
    • The RefillQuick app is available for download on both the Google Play Store and the Apple App Store (see attached QR codes). To refill using the app, enter the pharmacy phone number to begin, (281) 828-9088, then follow the prompts.

As always, thank you for your loyalty to Physicians Preference Pharmacy and thank you for the privilege of serving you!

Physicians Preference Pharmacy team.

Processing Time:

Please allow 1 – 2 business days for your order to be processed.
Please note that processing time may be extended if authorizations for changes or additional refills are required.

Shipping Fee:

Ground Shipping is $5.00.

UPS Second Day Delivery* is $15, and UPS Overnight Delivery* is $30.
* Expedited shipping is contingent upon receiving authorization from your doctor’s office, if necessary.
Please note: UPS cannot deliver to P.O. boxes. Please use a physical address as your delivery address.

Introducing Autofill

Have your prescriptions automatically filled each month without lifting a finger. Plus, save 15% on your orders. Sound good? Give us a call at (281) 828-9088.